Shipping policy

Processing Time: Orders are processed and shipped within 5-10 business days (Monday-Friday, excluding holidays). Shipping Rates: • UK Standard (7-14 business days): £4.99 • Free UK Shipping: On orders over £50 • EU Standard: £14.99 • International: £23.99 Tracking: You'll receive a tracking number via email once your order ships. Delivery Issues: • Lost packages: Contact us and we'll work with the carrier to resolve the issue • Damaged items: Email us photos within 48 hours of delivery for a replacement or refund • Wrong address: Please double-check your shipping address before completing your order International Orders: • Customs fees and import duties are the buyer's responsibility • Delivery times vary by country and customs processing Contact: Questions about your shipment? Contact us through our store at snugpaws-living.myshopify.com